Summary

The Scheduling Coordinator is responsible for all task-based Scheduling activities.

Responsibilities

• The Scheduling Coordinator functions in all aspects of the Scheduling department and in addition provide oversight for the Scheduling Department in the absence of the supervisor.
• The Scheduling Coordinator is responsible for all activities assigned during their shift, including: quality and accuracy of work produced, reports at the end of the shift and the status of the department.
• Complies with all department specific policies and procedures.
• Identifies and reports problems to the Scheduling Supervisor or Manager.

Education: High school diploma/GED or equivalent working knowledge
Certification: None
Experience: Minimum of one year working in medical insurance or healthcare related field. with previous surgery scheduling experience preferred.

Knowledge:

1. Knowledge of surgical procedures and process.
2. Understanding of documentation required for surgery scheduling.
3. Knowledge of the purposes, organization, and policies of the local community's health systems sufficient to interact with other health care providers.
4. Knowledge of the policies and procedures of a clinic sufficient to provide effective patient care
5. Knowledge of Electronic Health Systems
6. Knowledge of ICD-9 and CPT codes
7. Knowledge of the policies and procedures of the organization to complete billing tasks within compliance of the organization.

Skills:

1. Skill in multi-tasking.
2. Skill in customer service.
3. Skill in computer hardware and software use.
4. Skill in verbal and written communication.
5. Skill in exercising a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
6. Skill in analyzing situations accurately and taking effective action.
7. Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
8. Skill in organizing work, making assignments, and achieving goals and objectives.
9. Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.

Abilities:

1. Ability to multi-task, manage details and organize efficiently and effectively.
2. Ability to read, interprets, and apply policies and procedures.
3. Ability to set priorities among multiple requests.
4. Ability to interact with patients, medical and administrative staff, and the public effectively.
5. Ability to use EMR, other relevant computer hardware and software, telephone, copier, fax machine and other standard medical office equipment.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, calculators, etc.

Work Environment: Position is in a well-lit office environment. Occasional evening and weekend work.

Mental/Physical Requirements: Involves sitting approximately 75 percent of the day, walking or standing the remainder, using computers and telephones.

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Employment practices will not be influenced or affected by an applicant�s or employee�s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.